FAQ and Help

Setting up Task Rocket

Minimum requirements

Task Rocket has been developed and tested on PHP 5.5.15 and MySQL 5.6.20 though it will work fine using the minimum WordPress requirements.

Important: Task Rocket is a theme (not a plugin) and must be installed on a fresh instance of the latest version of WordPress. It will not integrate nicely with your existing website or multi-site setup (multi-site has not been tested and will not be supported). It is a stand-alone theme and needs to be used as intended.

Permalinks in WordPress settings need to be set as Post name. Activating Task Rocket should do this automatically, but if not you’ll just need to manually change it.

Memory requirements will vary. Task Rocket will work on a simple WordPress installation with as little as the default 40mb of PHP memory, but as you might expect due to the complex nature of the product and add-ons it may also have higher memory requirements than your standard WordPress theme.

There are many variables that may affect performance or cause other issues on any WordPress instance, such as:

  • Many users interacting with the system at the same time
  • A high number of tasks and projects (into the hundreds for example)
  • Activating too many plugins
  • Low memory limit on your server or WordPress (Task Rocket has a tool to advise you)
  • Shared hosting environment

It is always recommended that you increase the PHP memory limit to ensure better performance. A reasonable memory limit could be as little as 64mb, but the higher the better. Just don’t go too close to the PHP memory limit. For example, if your server PHP memory limit is 128mb, don’t increase your WordPress memory limit to 128mb (64mb would probably be OK, but you might get away with 96mb).

Browser requirements don’t allow for outdated versions. Any recent version of the following browsers are fine:

  • Chrome (Windows or Mac)
  • Safari (Mac)
  • Firefox (Windows or Mac)
  • Internet Explorer 10 (Windows)
  • Edge (Windows)

Internet Explorer 9 and lower and Safari on Windows are absolutely not supported.

How do I install WordPress?

There’s plenty of tutorials online to help you through that process including the official guide, but ultimately you’ll need web hosting (PHP and MySQL support) with FTP access and a database.

How do I install Task Rocket?

Unzip the Task Rocket archive and then upload the folder into the wp-content/themes directory. Now activate the theme by going to Appearance -> Themes and activating the Task Rocket theme.

How do I enable the Task Rocket theme?

After you’ve installed WordPress and uploaded Task Rocket into the wp-content/themes directory, login to admin, click on Appearance, and click Activate next to the Task Rocket theme.

What theme options can be set?

The admin settings interface (only accessible by an administrator) is divided up into the following tabs:

Screenshots

  • admin-01-dashboard
  • admin-02-user
  • admin-03-presentation
  • admin-04-gantt
  • admin-05-time-and-costs
  • admin-06-reports
  • admin-07-notifications
  • admin-08-comments
  • admin-09-client-control
  • admin-10-add-to-cal
  • admin-11-other
  • admin-12-maintenance
  • admin-13-system

Where do I find my activation key?

You would have initially received your activation key in an email right after you purchased Task Rocket. You can also find it by logging in to this website and going to the downloads page.

How can I use Task Rocket on more than one domain?

To activate your Task Rocket license on additional domain (including sub-domains), you will need to purchase an additional domain license.

Basically you need a license for every instance of Task Rocket, or alternatively you can purchase additional domain allowances for the same license (which means you can use the same license key on each domain). Purchasing additional domain allowances will save you significant money.

To purchase an additional domain, log in to this website, go to the Downloads page and hit the Add a domain button.

How to I activate my copy of Task Rocket?

To activate Task Rocket follow these steps.

  • Login to this website to get your license key.
  • Go to Task Rocket settings and paste in your license key.
  • Hit the Activate button.

How do I migrate from my old project management system?

If migrating from another project management system, you may be able to import your existing projects and tasks into Task Rocket.

The ideal workflow would be:

  • Set up users accounts
  • Import tasks

In order to be able to do this you’ll need a few things:

Your existing project management system will likely not match up all the necessary fields exactly to Task Rocket, but some will be close.

Task Rocket will allow the following fields for Tasks in your CSV some of which are mandatory, so you’ll need to use your best judgement to decide which fields in your CSV closest match these:

  • post_title (the name of the task (text) – mandatory)
  • startdate (start date: DD-MM-YYYY (text))
  • duedate (due date: DD-MM-YYYY (text))
  • minfo (additional information about the task (text))
  • priority (options: low, normal, high or urgent (text))
  • private (options: yes or no (text) – mandatory)
  • tr_status (options: complete, incomplete, inprogress or onhold (text) – mandatory)
  • relation (options: is_blocked_by, is_similar_to, has_issues_with or relates_to (text))
  • related (a task ID (integer))
  • elaboration (describe how this task is related to another (text))
  • job_number_task (job number (text))
  • logtime (time logged for this task (integer))
  • post_status (options: publish or trash (text) – mandatory)
  • post_author (the ID of the intended user/task owner (integer) – mandatory)
  • category (the project name (text) – mandatory)

Use the Ultimate CSV Importer plugin and follow the prompts for importing your CSV, matching up your columns headers with any of the ones noted above.

Tips: 

  • Backup your existing database first just in case you need to go back.
  • Before importing your CSV create a sample task first. This will allow the Ultimate CSV Importer plugin to find the custom field names so you don’t have to manually add them.
  • The Ultimate CSV Importer plugin seems to ignore data that contains accented characters (for example: á instead of a). Possible solution here.
  • Try to avoid having HTML in your CSV (the presentation may look broken on the front-end after the import).
  • If using a spreadsheet app such as MS Excel for example and you need to change the date format, read this. But be aware that sometimes after you change the date format and save the CSV, when you re-open it later the date format may revert back to what it was before (very annoying).

Notes:

Although this should work fine, it is not officially sanctioned and therefore not covered by the support policy. This information is provided to help you get started in case you want to go down this path.

Using Task Rocket

Task Statuses

A task can have any one of the following statuses:

  • Incomplete
  • Complete
  • In Progress
  • On Hold

Incomplete
Tasks that are not yet complete. Any time you create a new task its status is automatically set to Incomplete. If you need to, you can also change a Complete task (or a task with any other status) to Incomplete. For example: this might be helpful when you realise there is still work that needs to be done on a task that you had previously marked Complete.

Complete
Tasks that are Complete.

In Progress
Tasks that are in progress. Ideally you would mark a task In Progress to indicate that that you have began work on it.

On Hold
Tasks that for one reason or another have been put on hold. For example: You may have started a task but have to put it on hold while you tend to a higher priority task. When the task is on hold its an acknowledgement that its something you will come back to later.

Note: Task Statuses only apply to Task Rocket 4 and higher.

User roles in Task Rocket

There are 3 primary user roles in Task Rocket:

Role Description Admin access Modify others tasks
Administrator Has complete control on front and back-end, can be involved in projects and tasks. Yes Yes
Editor Typical team member involved in projects and tasks, can also be made a Project Manager. No No (unless is a PM)
Client Read-only access to a limited read-only dashboard, or customised access with the Client Control add-on. No No

About Project Managers

Project Manager is not a role, but instead it’s an attribute of a role. Administrators and Editors can be made a Project Manager. If the setting is enabled, a Project Manager can change the status of any task. A client can not be made a Project Manager.

For example: An Editor can be made a Project Manager but still be denied admin access. To give a Project Manager admin access, that user will also need to be an Administrator.

As an administrator you can mark any task as complete (or incomplete), change its status, log time etc, even a task you don’t own.

As a project manager, you can also edit any task just like an administrator can, but only for tasks that are in projects you are the project manager of.

About Editors

As an editor you don’t have privileges to change other users tasks, like in a typical WordPress scenario where you could edit other users posts. Instead an editor is just a typical user who has a few front-end privileges. The only exception to this rule is when an editor is assigned to be a project manager for any given project.

How do I add a project?

Click on the New Project button in the left pane, then enter a name for the project and anything else required. Hit the Create Project button.

Note:

  • The option to create a new project is only available if an administrator has enabled it.
  • Projects can not have child projects. They are top level only.

How do I delete a project?

Click on All Active Projects in the left pane. From the list of available projects, simply pass your mouse over any and hit the red cross that appears. Then confirm you want to delete the project.

Notes:

  • Any outstanding tasks that are in a deleted project will be moved into Unassigned.
  • The option to delete a project is only available if an administrator has enabled it.
  • This action can not be undone.

How do I archive a project?

Projects can be archived in the WordPress back-end by an administrator or on the front-end by anyone when the option is enabled.

Back-end:

Go to Tasks -> Projects and select a project. Enable the Archive this project checkbox and click the Update button.

Front-end:

If you’re an administrator you will see the Archive icon on the front-end when viewing a project, which when clicked will archive the current project.

Administrators can also archive projects from the All Active Projects page.

If you’d like other team members (but not clients) to be able to archive projects on the front-end, go to Task Rocket settings -> Users and enable the Let users archive projects option.

Note: When a project is archived, it will not be visible anywhere from the front-end. Currently the only way to pull a project from the archives is for an administrator to do it from the WordPress back-end, but going to Tasks -> Projects and select a project, then disable the Archive this project checkbox and click the Update button.

How do I edit a task?

Visit a project page and click on the name of the task you want to edit. The task details will be displayed on a new page where you then hit the Edit Task button. Make any changes you want and then hit the Update Task button.

Notes:

  • Users can only edit tasks they own.
  • Administrators can edit tasks owned by anyone.
  • If the setting is enabled, project managers can also edit tasks owned by anyone.
  • The option to edit a task is only available if an administrator has enabled it.

How do email notifications work?

Email notifications can be customised within Task Rocket settings by clicking on the Notifications tab:

notifications

Note:

  • If the emails notifications become too bothersome, they can be disabled in Task Rocket settings.

How can I disable email notifications?

In Task Rocket Settings, enable the No email notifications check-box under the Notifications tab.

This will disable all email notifications within Task Rocket.

How can I make a task private?

Only administrators can set tasks to private and/or own a private task. If an administrator assigns a private task to a non-administrator, the privacy setting will be automatically revoked making the task visible to everyone.

To make a task private, just hit the Private checkbox when you create or edit a task.
private-task-front-end

How private tasks are seen on the front-end

If you are logged in as an administrator, details of all private tasks are visible to all administrators. But to non-administrators, private tasks still appear in the project list but with the details obfuscated:

private-task

How an administrator sees private tasks:

private-task-admin

If a non-administrator was somehow given a private task URL, they would be be denied access to it. Only administrators can see private tasks.

Why are private tasks, even while obfuscated, visible at all on the front-end?

This was a deliberate design choice. It’s important that project contributors know there are still tasks to be completed on any given project, even if they don’t know what that particular (private) task is.

To further illustrate, it would be confusing if private tasks were invisible on the front-end in a scenario when all tasks appear to have been completed, but the project is not at 100% and is also reporting that there are still outstanding tasks.

By keeping the private task visible with its details obfuscated, project contributors can see how many remaining tasks there really are.

How do I add a task?

There are two ways to add a task.

Front-end

1) Hit the New Task button in the left pane (this method also allows the task to be assigned to someone else and to any project).
or
2) Visit the project page you want to add a task to and hit the New Task button (this method assumes the task will be owned by you and associated with the project page you are currently on).

Back-end

Go to Tasks -> Add New Task.

Notes:

  • The option to add a new task on the front-end is only available if an administrator has enabled it.
  • The option to assign a task to someone else on the front-end is only available if an administrator has enabled it.

How do I attach files to a task?

Multiple files can be attached to new or existing tasks. When creating a new task, just hit the Choose Files button and browse your computer, network or mobile device for any files you want to attach to the task. You can also do this when editing a task.

Related topics:

How do I mark a task as complete?

Locate the task you want to mark as complete and hover over it to reveal the task status option.

To mark a task complete, click the tick icon.

mark-task-complete

Note:

  • Users can only do this for tasks they own.
  • Administrators can also mark any task as complete.
  • If the setting is enabled, project managers can also change the status of any task.

How do I mark a task as incomplete?

Locate the task you want to mark as incomplete and hover over it to reveal the task status option.

To mark a task incomplete, click the Incomplete icon.

mark-incomplete

Note:

  • Users can only do this for tasks they own.
  • Administrators can also mark any task as incomplete.
  • If the setting is enabled, project managers can also change the status of any task.

How do Task Relations work?

Task Relations are simply a way for you to specify how one task is related to another.

There are many scenarios where this might be helpful, so let’s set an example of how this works.

Take these two example tasks:

Write annual report
Assigned to David

Design annual report
Assigned to Catherine

It is most likely true that Catherine cannot design the annual report until David has finished writing it. In this case, Catherine’s “Design annual report” task is blocked by Davids’s “Write annual report” task. In other words, Catherine is prevented from working on her task until David has competed his task.

With this in mind Catherine can specify a relationship to her task:

While this relationship exists, Catherine should not be able to mark her task as ‘complete’ or ‘in progress’ until David has completed his task. And if she tries, a warning will appear advising that her task is still blocked by David’s task:

Possible Task Relationships

Is blocked by
A task is being blocked by another (see the example above).

Is similar to
A task that is similar to a task that already exists. This is helpful when you suspect (but may not be certain) that your task is the same as an existing task (perhaps it has a similar name or description).

Has issues with
A task that has issues with another task. For example, the task you created may be complicated by the existence of another task.

Relates to
A task that is closely related to another task in a more direct manner. For example, a task called ‘Team member photographs’ could be related to a task called ‘Write team member biographies’.

How do I reassign a task?

Click on the name of a task on a project page. This will take you to the page for that task. Click the Edit Task button, then the Reassign Task checkbox and finally choose who to reassign the task to from the selection field.

Note:

  • The option to reassign a task is only available if an administrator has enabled it.

How do I change the order of the tasks?

While on the project page, hover your mouse pointer (tap if on a mobile device) over Sort Tasks and choose your desired sorting options.

Task can be sorted by…

  • Comments (tasks that have comments)
  • Date added (when the task was added)
  • Due dated (tasks that have a due date)
  • Modified (the date the task was last modified)
  • Owner (the owner of the task)
  • Random (random order)
  • Title (the title of the task)

…in Ascending or Descending order.

How do I move an existing task into a different project?

Front-end

Click on the task title to go to the task page. Then click on Edit Task, choose a different project from the Project selection box. Click Update Task.

Back-end

As an administrator, go to Tasks and click on a task. Then choose a different category for the task, and click Update.

Note:

  • On the front-end, this option is only available if it has been enabled by an administrator.

How do I allow users to only see their own projects in the main nav?

Go to Task Rocket settings -> User Settings and enable the option Only show the users projects in the navigation.

Important notes about this option

This option is purely used to de-clutter the menu for users. As an example, if there are 50 projects in the organisation, and User A is only involved with a couple of them, it’d be painful for User A to have to visually scan all 50 projects in the menu. Ideally, only their own projects are visible in the menu.

So when this option is enabled, users will only see projects they are involved with in the main navigation.

Caveat 1

However, if User A was to send a link to a task or project that User B is not involved with, User B will still be able to access that task/project (the Task would be in a read-only state of course, because User A owns the task).

This was a deliberate development choice, with the theory being that there may be cases where you’d like User B to view one of your tasks in a project they are not involved with. You may want to do this because you need assistance or input with the task (User B can comment on the task too), or perhaps you’d like to give User B the opportunity to view the task before re-assigning it to them.

Caveat 2

As per above, users will still be able to find/access tasks and projects using the search tool.

Related topic: How do I allow users to only see their own tasks in projects?

How do I allow users to only see their own tasks in projects?

Go to Task Rocket settings -> User Settings and enable the option Users can only see their own tasks in projects.

While viewing any project, users will only be able to see their own tasks via the two tabs My Active Tasks and My Completed Tasks.

Note: This option is purely used to de-clutter the menu for users, and will not prevent users from viewing tasks they do not own (if someone sent them a link to a task for example, they would be able to view it).

Related topic: How do I allow users to only see their own projects in the main nav?

How do I schedule a task?

While there isn’t a front-end feature built into Task Rocket to handle scheduled tasks or recurring tasks, you can use the built in scheduler in WordPress admin for this purpose.

In WordPress admin go to Tasks -> Add New Task to create a task (and change the author to who you want the task owner to be). Now in the Publish panel next to Publish immediately click Edit. Change the date to when you’d like this task to become active.

post

How do I narrow my search results?

When you focus on the search field, a filter menu will appear directly below it. Use this to limit the results of a search.

How do I add users?

Users are added through the WordPress back-end interface with Users -> Add New.

This is one of the few times you will have to go into the WordPress back-end, as Task Rocket can be operated almost entirely from the front-end.

Note: Only administrators can access the back-end to add users.

How do I add users to a project?

You don’t need to manually add users into a project in the traditional way, and instead users will automatically become part of the project when a task is assigned to them for that project.

For example, if there is a task for David in the Cool Website project, then David will be immediately involved in that project.

Related topics:

How can I give clients limited access?

The dedicated client dashboard can be viewed by your client(s) and provides a basic overview of the project progress. It’s a read-only view that does not allow any interaction.

To give a client access, follow these steps.

  • Login to the WordPress back-end
  • Create a new user (or edit an existing user)
  • Change the role to Client
  • Optionally tick the Send Password checkbox
  • Click the Add New User button
  • Under the Client Access heading, choose a project from the selection field. This will be the project the client can view.

The client will be able to access the dashboard at the same address as you use to access Task Rocket, but their role type will only allow them to see the client dashboard.

Note 1: Only one client can be added to any given project.
Note 2: This is the default client dashboard. To allow clients to actually participate in projects, use the Client Control add-on.

client-dash

How can I give clients more access?

By default clients can view a read-only dashboard for any project you allow them to see.

If you’d like to give clients more access and allow them to participate in projects in a limited or more broad role, you will need the Client Control add-on.

How do I update my profile?

Hit your name or avatar to go to your personal settings page. After making any changes be sure to hit the Update button.

How can I let project contributors see the report page?

By default only Administrators can see the report page. To allow project contributors to access the report page as well, in Task Rocket Settings under the Presentation heading enable the Report link in the main nav for all checkbox.

Note: Clients will never have access to the report page.

How do I track my time on a task?

Click on the title of the task you want to add time to, then click Edit Task.

In the Log Time field, enter how much time you’ve spent on that task, then click the Update Task button.

The task will show how much time has been spent on it. If you do more work on the task any time later, simply log your time again (just how much time you’ve spent on the task) and the time will be added to any previous time you had already logged on this task.

For example, if you initially logged 60 minutes on the task, and later on you worked on it again for 30 minutes then you would log 30 minutes.

Tip: The Time Spent shown on a task is the total time spent on the task so far. You can keep logging time on the task any time and the Time Spent value will reflect it.

time-spent

How can I put a time frame on a project?

Unless the setting has been enabled to allow it, only administrators can specify time frames (start and end dates) for projects.

To specify a time frame on a new project

  • Click New Project from the front-end
  • Pick a date from the Start Date field
  • Pick a date from the End Date field
  • Click Create Project

To specify a time frame on an existing project

  • Go to the WordPress back-end
  • Go to Tasks -> Projects
  • Click on the name of the project you want to specify a time frame
  • Pick a date from the Start Date field
  • Pick a date from the End Date field
  • Click Update

Note: If you have the Gantt add-on, projects with start and end dates will appear in a Gantt chart.

How do I track my time on a project?

Time is tracked on individual tasks (learn how to log time against tasks), and the accumulated time of all tasks for any given project is shown against the project.

The project status bar (shown below) will show how much time has been spent on the project so far.

track-time

How can I set a budget on a project?

Before you can set a budget on a project, you will need to do two things:

  • Specify the hourly rate at which you charge for work
  • Allocate time to a project

Specify the hourly rate at which you charge for work

This can only be done in the back-end by an administrator in Task Rocket Settings in the Other Settings pane.

hourly-rate

Simply enter in a value which represents the hourly rate you charge for work.

Note: Task Rocket 4.7 and higher allows you to set a unique hourly rate for each project.

Allocate time to a project

When creating a new project or editing an existing one, specify the number of hours you want to allocate into the Time Allocation (hrs) field.

What happens to a project when the end date has passed?

If a project has passed its deadline, the end date will be highlighted red to indicate the fact.

overdue-project

What happens when a project goes over budget?

If a project has gone over its budget, the current cost/budget will be highlighted red to indicate the fact.

overcost-project

Can I change the currency symbol?

In WordPress admin go to Task Rocket -> Time & Costs and look for the currency symbol field.

Enter any symbol you like. If you leave it empty, the default symbol will be the standard dollar sign.

Job Numbers

By default, job numbers need to be entered manually (ideal if you have a 3rd party system for generating jobs and you want to copy/paste them into Task Rocket).

If you’d prefer to have job numbers created automatically, you can enable the Automatic job numbers option in Task Rocket Settings -> Other.

Additionally you can specify a job number prefix, which is only used when the Automatic job numbers option is enabled.

Automatic job number format

When using the Automatic job numbers option, job numbers are formatted in the following ways:

Tasks: PREFIX-YMD-TYPETASKID
Your specified prefix, the current year month and day, the job type (T for task in this case) and the task ID (generated when you create a task)

Projects: PREFIX-YMD-TYPEPROJECTID
Your specified prefix, the current year month and day, the job type (P for project in this case) and the project ID (generated when you create a project)

Job number examples

An output job number for a task might look like this:

TR-2016JAN21-T1000

An output job number for a project might look like this:

TR-2016JAN21-P57

Un-owned tasks

As of Task Rocket version 2.7 you can create a task that doesn’t have an owner. This might be helpful in a situation where you have a task that doesn’t need to be carried out by any particular team member.

In this case the task is up for grabs, and anyone who hits the Take Ownership button next to the task will own it.

Since Task Rocket v4.7 you can now see all unowned tasks on the dedicated page, which gives you a one-click action to claim any unowned task.

Note: Unowned tasks is an option that needs to be enabled in Task Rocket settings.

How to I access the users page on the front-end?

In Task Rocket Settings -> Presentation and enable Users link in nav.

How do I change the language?

WordPress has a setting that allows you to change to your preferred language.

Go to Settings -> General and scroll down to Site Language.

Please note that Task Rocket supports a handful of languages at the moment.

How can I export to a CSV file?

There are 3rd party plug-ins that already exist for this purpose, which is why Task Rocket does not have this functionality built-in.

If you need to export to CSV, WP CSV should do the job nicely.

Troubleshooting

I can’t upload certain file types

This is actually a WordPress limitation. Out of the box WordPress will only allow the following file types to be uploaded:

Images

  • .jpg
  • .jpeg
  • .png
  • .gif

Documents

  • .pdf (Portable Document Format; Adobe Acrobat)
  • .doc, .docx (Microsoft Word Document)
  • .ppt, .pptx, .pps, .ppsx (Microsoft PowerPoint Presentation)
  • .odt (OpenDocument Text Document)
  • .xls, .xlsx (Microsoft Excel Document)

Audio

  • .mp3
  • .m4a
  • .ogg
  • .wav

Video

  • .mp4, .m4v (MPEG-4)
  • .mov (QuickTime)
  • .wmv (Windows Media Video)
  • .avi
  • .mpg
  • .ogv (Ogg)
  • .3gp (3GPP)
  • .3g2 (3GPP2)

You can however get around this limitation with a plug-in.

Sometimes the document preview shows an error

The document preview relies on the Google viewer API, and as such is limited to the formats it supports. But for reasons probably only known to Google, sometimes a supported file type will not work when previewed (usually when there is some complexity contained within the file, such as macros in an XLSX file for example).

In this situation you’re only option is to download the file and open it instead.

At the moment although the Google viewer API can allegedly preview many file types, document previews in Task Rocket are limited to a few common types (DOC, DOCX, PDF, TXT, XLSX and XLS) that are known to work reasonably reliably to avoid a sub-par experience. The list of supported file types will be expanded in the future as I learn more about the inconsistent behaviour.

The document viewer is only available in Task Rocket 4.7.4 and higher.

I get a 404 error

This shouldn’t happen, but if it does there are a couple of reasons why both of which can be fixed with one of the following methods in WordPress Admin:

Settings -> Permalinks and make sure the Permalink type is set to Post name. Hit the Save Changes button.

or…

Task Rocket Settings -> Maintenance and hit the Perform Maintenance button.

If it still doesn’t work, check that your server has mod_rewrite enabled (if you’re running a local server like WAMP, MAMP or XAMPP this should be easily accomplished).

In the unlikely event that doesn’t solve the problem let me know.

Another Possible Cause

If you accidentally place the Task Rocket theme in the wrong location, this could cause a 404 error when performing certain tasks.

Make sure the theme is located…

wp-content/themes/taskrocket

…and not…

wp-content/themes/taskrocket/taskrocket

Comments are always closed on new tasks

In WordPress admin, go to Settings -> Discussion and make sure Allow people to post comments on new articles is enabled.

Comments are closed on old tasks

In WordPress admin, go to Tasks -> Task Items, hit the checkbox at the top left (next to ‘Title‘) to select all tasks. In the Bulk Actions selection box change to Edit and hit Apply. Now change the Comments selection field to Allow.

If you have more than one page of tasks in WP admin you will have to repeat this process for the other tasks.

Why can’t I download all project and task attachments in a single zip?

If you’re seeing “ZipArchive class: Not installed” in the Task Rocket admin dashboard, it is because the server your website is hosted on does not have the PHP ZipArchive class installed.

When this happens the “Download all attachments” icon on the front-end will not appear.

The ZipArchive class is required on the server to compress the attachments before Task Rocket can initiate the download.

If you want the ability to download all project and task attachments in a single zip, you’ll need to either:

a) Install the ZipArchive class on your server (if you have access to do so)
or
b) Ask your hosting provider about this (and you can send them a link to this page)

If Task Rocket detects that the ZipArchive class is installed, you’ll then be able to see the “Download all attachments” icons and use them.

Even if you are not able to get the ZipArchive installed, Task Rocket will still work perfectly fine, but you just won’t have the ability to download all project and task attachments in a single click, and task attachments will have to be downloaded one at a time instead.

I can’t add a new project

This is an option that needs to be allowed by an administrator. If you are an administrator just log in to WordPress admin and go to Task Rocket and enable the Let users create projects checkbox. Hit the Save Settings button.

I can’t delete a project

This is an option that needs to be allowed by an administrator. If you are an administrator just log in to WordPress admin and go to Task Rocket settings and enable the Let users delete projects checkbox. Hit the Save Settings button.

I can’t choose who to assign task to in back-end (admin)

The author panel is likely just hidden. While you’re on the New Task screen, click on Screen Options in the upper right and then hit the Author checkbox. Change the author to reassign the task.

My upload max filesize is a little low

The max upload filesize (upload_max_filesize) is a setting in your web hosting PHP configuration that dictates the maximum size of a single file that can be uploaded.

In relation to using Task Rocket (or anything else based on WordPress) this means any attachments will be limited to what the server configuration upload_max_filesize is set to. On many typical default server configurations this could be as low as 2mb which might not be ideal depending on your needs, perhaps this is the case if you’re an agency that needs to attach large files to tasks.

In other words, if the upload_max_filesize setting is 2mb, you will only be able to upload files no bigger than 2 megabytes.

This is not a limitation of Task Rocket, but there are a few ways to get around this limitation without getting your web host involved, though if all else fails you may still need to contact them.

If you do have access to edit your server PHP configuration, you’ll need to edit php.ini and change the upload_max_filesize value to something realistic.

Related Topic: Max Post Size

My post max size is not higher than the max upload filesize

The post max size (post_max_size) is a setting in your web hosting PHP configuration that dictates the maximum size of the entire body of the form submission, which includes any attached files.

With this in mind, if the upload max filesize is the same size (or lower) than the post max size, then form submissions could fail. So it’s ideal that the post max size is larger than the upload max filesize.

This is not a limitation of Task Rocket, but rather the web hosting PHP configuration. You may have to talk to your hosting provider about changing this.

Related Topic: Upload Max Filesize

I can’t reassign tasks

This is an option that needs to be allowed by an administrator. If you are an administrator just log in to WordPress admin and go to Task Rocket settings and enable the Let users reassign tasks checkbox. Hit the Save Settings button.

The Chrome extension doesn’t work

The most likely cause is that you’re not running at least Task Rocket v1.8 which is the bare minimum required for the Chrome extension to work.

Some users aren’t showing on the users page

In order for the users to show on the users page, they must be one of the following roles: AdministratorClient or Editor.

User sees a message saying he hasn’t been given access to any projects

This will happen when the user has been assigned the wrong role. All front-end users need to be assigned the role of Editor.

As an Editor, the user will still only have access to the front-end. Only administrators have access to the back-end.

Email notifications are not arriving

This could be your ISP or server being too sensitive with the spam filter. Task Rocket notifications are sent in HTML format but don’t contain anything out of the ordinary (text in a table) so for 99% of people there should not be any problems.

If you’re having problems, Task Rocket includes the option to have email notifications sent as plain text just in case server side email spam filter tweaking isn’t possible. In WordPress admin just go to Task Rocket  -> Options, tick the Plain email notifications checkbox and hit the Save Settings button.

Alternatively, here are some other things to try:

1) Disable all 3rd party plugins and see if notifications start working. If they do, then one of the plugins is conflicting.

2) Install a email logging plugin like Email Log (there are others). It logs every email notification sent through WordPress. If you see emails getting logged but you don’t receive any emails, then you know Task Rocket is sending emails but something else is either:

a) stopping them from sending
or
b) stopping them from arriving

3) You could use an email transactional email service such as Sendgrid with the official WP plugin. A transactional email service will handle the delivery of your email notifications instead of the wp_mail() function. Mailgun is another service you might prefer. Many of these services have free tiers as long as you keep the notification emails down to a few thousand per month.

4) This one is obvious but it’s worth mentioning: go to Task Rocket settings -> Notifications and make sure No email notifications is not ticked.

Large files won’t upload with my task

The maximum file-size you are able to attach to a task is dependent on your web hosting configuration. Some web servers may only have a 2mb maximum, but to be certain you will need to confirm with your web host and discuss the possibility of increasing the limit.

If you don’t want to get your web host involved, you could try one of these methods first.

Alternatively if you have access to make changes to your web hosting configuration you will need to edit php.ini and increase the upload_max_filesize and post_max_size to something larger. You may also want to increase the max_execution_time so that the larger files do not cause a time-out during the upload.

Why is the setting to allow comments not working?

By default, WordPress should already have commenting enabled. But to be sure, go to Settings -> Discussion and make sure these two options are enabled:

  • Automatically close comments on articles older than (this one is optional, but ideal)

If the first option (Allow people to post comments on new articles) was disabled and you’d created new pages or tasks since, then the default state of those pages and tasks will have comments disabled as well.

To fix this issue, in the WordPress admin interface and then:

  • Open one of the pages or tasks in question
  • Click on Screen Options in the top right
  • Make sure Discussion is enabled
  • Scroll down to the Discussion metabox and enable Allow Comments
  • Click the Update button

I can’t see where to track time

You need to be running Task Rocket version 1.9 or higher to have access to the time tracking features.

Note: Time tracking will only be available if the option has been enabled by an administrator.

How can I find out my hosting environment details?

The simplest way is to create a new file called phpinfo.php and paste this code into it:

<?php phpinfo(); ?>

Upload the file to the hosting space where you have (or intend to have) Task Rocket. Now open a web browser and go to http://yourdomain.com/phpinfo.php to see the PHP server details.

I’m getting a PHP error when I try to create a task

If you see this error:

require_once (yourdomain.com/wp-content/themes/taskrocket/../../../wp-blog-header.php) failed to open stream: No such file or directory in /wp-content/themes/taskrocket/post-logic.php

The most likely cause of this is because you have the theme in the wrong directory, probably some like:

wp-content/themes/taskrocket/taskrocket

Move the theme into the correct standard WordPress theme location…

wp-content/themes/taskrocket

…and the problem will be solved.

Perform maintenance

You can attempt to fix a problem by using the Perform Maintenance button:

  • Task Rocket Settings -> Maintenance and hit the Perform Maintenance button.

This action will run all the set-up scripts that were run when you first activated the theme. This may also be required after updating Task Rocket when significant new features have been added.

Add-ons

Can the add-ons be used with other themes?

Sorry, no. The add-ons have been specifically designed to work with Task Rocket and contain functionality that will not work with any other theme.

Help with add-ons

You can get help for each add-on at their own respective dedicated pages:

Other Stuff

Is Task Rocket a plug-in or a theme?

Task Rocket is a theme for WordPress, not a plug-in. This is a very important distinction to be aware of before purchasing.

What browsers are supported?

Task Rocket should work fine on the following web browsers:

  • Google Chrome
  • Firefox
  • Internet Explorer 10 and above
  • Safari (Mac only)
  • Modern mobile device browsers

Is Task Rocket a hosted service?

No. Task Rocket is BYO hosting, which means you’ll need your own web hosting account (with PHP and MySQL support) and an instance of WordPress to run it on.

If you’re looking for a ridiculously fast hosting solution that is competitively priced, and you’re comfortable having full control over your own VPS, you can’t beat Digital Ocean. Since jumping over I won’t use any other service. Period.

Signup using this link and you’ll get $10 credit which, depending on your needs, should be enough to have you going for a few weeks.

Are there any browser extensions or add-ons?

Yes. At the moment there are a handful of add-ons and a Chrome extension.

Add-ons

The Chrome Extension

The Chrome extension is currently a beta product and will improve over time, and simply allows you to access your instance of Task Rocket in a small window from the Chrome toolbar.

Will Task Rocket work on a multisite instance?

Probably not.

Task Rocket has not been tested on a multi-site WordPress set-up and consequently support can not be offered under these conditions.

There has been some occasional anecdotal feedback suggesting that Task Rocket works fine in a multi-site situation, but this has not been officially confirmed nor is it known if any modifications were made to assist. In any event, it’s best not to use Task Rocket in a multi-site scenario.

It’s always best to use Task Rocket as intended.

Can I freely share Task Rocket?

No, please don’t.

Task Rocket is the result of years of hard ongoing work by one person alone – yours truly – just trying to make a living like everyone else.

If you’d like to support a hard working web designer/developer, and consequently help me pay for my daughters’ education and other life responsibilities, please do the right thing and I’ll always do the right thing by you.

Can I make edits to the theme?

Version 1.5.1 and higher allows you to include your own stylesheet, should you want to tweak the UI, change the logo or whatever. This will save you from losing any presentation customisations you make when you update to newer versions of Task Rocket.

  • Place your custom css file in the theme directory. Let’s call is my-custom-styles.css
  • Go to WordPress admin -> Task Rocket settings -> Other tab and look for the Custom style sheet field
  • Type my-custom-styles.css into the field
  • Hit the Save Changes button

Now you can edit my-custom-styles.css to make presentation edits to the Task Rocket theme.

Note: This is only for front-end presentation customisation.

Related subject: Can I use it as a child theme?

Can I change the login page presentation?

In the same way you can include your own main theme custom style sheet, you can also do the same for the login page.

  • Place your custom css file in the theme directory. Let’s call is my-custom-login-styles.css
  • Go to WordPress admin -> Task Rocket settings -> Other tab and look for the Custom login style sheet field
  • Type my-custom-login-styles.css into the field
  • Hit the Save Changes button

Now you can edit my-custom-login-styles.css to make presentation edits to the Task Rocket login page.

Related subject: Can I make edits to the theme?

Can I add custom JavaScript?

Version 2.7.1 and higher allows you to include your own JavaScript. If you need to add some custom scripts this is the preferred method and will save you from losing any customisations you make when you update to newer versions of Task Rocket.

  • Place your custom js file in the theme directory. Let’s call is my-custom-javascript.js
  • Go to WordPress admin -> Task Rocket settings -> Other tab and look for the Custom JS field
  • Type my-custom-javascript.js into the field
  • Hit the Save Changes button

Now you can edit my-custom-javascript.js to include your own custom JavaScript in the Task Rocket theme.

Notes:

  • This will only affect the front-end.
  • There is no need to include the opening and closing <script> tags in your js file.

How will I know when there is an update available?

As of version 2.7.2, you can check for updates to Task Rocket or the add-ons just like any other WordPress theme or plug-in.

What are my payment options when buying Task Rocket?

All payments are handled through Paypal, which means you can either use your Paypal account, or use a credit card even if you don’t have a Paypal account.

What happens after my 12 months support has ended?

After your 12 month support life-cycle has ended you can continue to use Task Rocket without any restrictions until the end of time, however you will not be able to receive updates to the core product or log support tickets.

In order to continue to receive updates and technical support after the 12 month support life-cycle has ended, you will need to renew your support for another 12 months. The cost of the support renewal is the same as the cost of a single Task Rocket license (which is $39) and grants you another 12 months support and updates.

Decommission a domain from your license

By decommissioning a domain, you will be able to activate Task Rocket on a different domain. This might be helpful – for example – in a situation where you’d like to move your activated copy of Task Rocket from a staging environment to production but you are only licensed for a single domain.

So you can decommission your staging domain and then reactivate Task Rocket on your production domain.

Just login to this website, go to the Downloads page and scroll down to Domains Activated.

Note: It could take up to 24 hours for the activation to be acknowledged on your new domain. But don’t worry: Task Rocket will still function without restriction and it will eventually get a response from the activation server.

Languages

Task Rocket and all add-ons are translation ready and include the necessary .pot files for you to translate into your own language.

Please note: Translations are generously provided by community members, and as such may not be 100% up-to-date as new versions of Task Rocket are released. That said, at any given time the translations are usually at least 99% complete. If you’d like to contribute a translation in your native language, or perhaps collaborate with another translator on an existing translation (you’ll be able to collaborate with others the official Task Rocket Slack channel), there are some perks that may entice you.

At the moment here is the language situation:

Language Task Rocket Add to Cal Client Control Comment Notify Gantt Kanban Task Follow Task Groups
Catalan (Català)
English (Australia)
English (United Kingdom)
English (United States)
French (Français)
German (Deutsch)
Portuguese (Português do Brasil)
Spanish (Español)
Swedish(Svenska)
Turkish (Türkçe)

Other translations sought:

  • Filipino
  • Indonesian
  • Italian
  • Latin
  • Malay
  • Polish
  • …and others

Awesome Translation Offer

If you’re willing to translate Task Rocket into your native language, you’ll get the full Task Rocket and all the add-ons absolutely free, and you’ll also be given a life-time support and updates license. This means there will be no cost to you, period. But before committing to this initiative, download the .pot files now to see how much work is head of you.

Additionally – and this is totally optional – I will add you to the ‘Credits’ tab in the Task Rocket settings interface so that everyone knows how awesome you are.

Interested? Please let me know.

Download the POT files

How to make a custom launcher for Chromebooks

Chromebook owners can easily create a custom launcher icon that will sit in among the other icons in the app launcher. Follow these instructions.

1) Create a folder anywhere in the file system called Task Rocket.

2) Create a text file called manifest.json and save it in the Task Rocket folder you just created.

3) Paste the following code into the manifest.json file, replacing both URL’s in the code with the location of your Task Rocket installation (and change the description with something else if you prefer).

4) Save the file.

{
“name”: “Task Rocket”,
“description”: “My Tasks”,
“version”: “1.0.0”,
“manifest_version”: 2,
“icons”: {
“128”: “icon_128.png”
},
“app”: {
“urls”: [
“http://mydomain.com/”
],
“launch”: {
“web_url”: “http://mydomain.com/”
}
}
}

5) Place a PNG image of the Task Rocket icon into the folder you created (here’s one I prepared earlier).

6) Open Chrome settings, go to More Tools -> Extensions and enable the Developer Mode checkbox.

7) Click Load Unpacked Extension and browse to the Task Rocket folder you created. Click Open.

All done. You should now see Task Rocket in your app launcher.

Will Task Rocket work on the wordpress.com hosted service?

Probably not.

Can I use it as a child theme?

Task Rocket has not been tested in a child-theme scenario and support can’t be offered if you’re experiencing issues in that way.

Performance tips

Although Task Rocket should run smooth under typical conditions, performance can still be compromised when you have a large number of projects and tasks (several hundred for example).

There are many variables that may affect performance or cause other issues on any WordPress instance, such as:

  • Many users interacting with the system at the same time
  • A high number of tasks and projects (into the hundreds for example)
  • Activating too many plugins
  • Low memory limit on your server or WordPress (Task Rocket has a tool to advise you)
  • Shared hosting environment

It is always recommended that you increase the PHP memory limit to ensure better performance. A reasonable memory limit could be as little as 64mb, but the higher the better. Just don’t go too close to the PHP memory limit. For example, if your server PHP memory limit is 128mb, don’t increase your WordPress memory limit to 128mb (64mb would probably be OK, but you might get away with 96mb).

The biggest performance hit will likely come from large database queries that take too long especially when you have several users using the system at the same time. But there are a few ways to alleviate that.

Disclaimer: As always, backup your database before attempting any of these methods.

Update the latest version of Task Rocket

Version 3.1 onwards contains significant performance improvements. Update and you’ll notice a huge difference.

Clear the revisions

You can clear revisions by running this query in your preferred database management application, such as PHPMyAdmin:

DELETE a,b,c FROM wp_posts a LEFT JOIN wp_term_relationships b ON (a.ID = b.object_id)
LEFT JOIN wp_postmeta c ON (a.ID = c.post_id) WHERE a.post_type = 'revision'

Note that you’ll need to change the wp_ table prefix highlighted to match your own.

If it works, you should get a confirmation dialogue something like this:

rows-deleted

Alternatively if you’re not comfortable in PHPMyAdmin or don’t have access to it, try this plugin for deleting revisions.

Disable any plugins you don’t need

This is good advice for any WordPress installation. If you don’t need it, disable it and delete. Every active plugin will run additional scripts and consume more sever resources.

Increase the PHP memory limit

The more memory you can give your server the better WordPress will perform. There’s no magic bullet for doing this, but one of these methods might help.

Change your hosting plan or provider

I realise this may be considered extreme (that’s why it’s near the end of the list), but it’s still a valid option. Particularly with cheaper hosting options there’s a good chance you are on a shared server with several – often hundreds – of other websites.

If you want to check how many other websites (if any) are on the same server as you, go here and enter your domain name.

The problem with shared hosting is that all websites on the server will share the server resources (unless they are all segregated with CageFS – which isn’t always the case). If some of the other websites are poorly optimised, neglected, constantly run scripts that consume a lot of RAM, or worse have been compromised, it can dramatically impact the other websites including yours. Likewise the performance of your website can affect everyone else on the same server.

With this in mind, upgrading to a better hosting plan or provider might be a good option.

Roll your own hosting with Digital Ocean

This is even more extreme than simply switching hosts, but if you’re comfortable installing a Linux distro and configuring a LAMP set-up, I highly recommend Digital Ocean (actually they now have a simple WordPress server install). They’re ridiculously fast and cheap, and if you combine that with a free Server Pilot account you can easily have a full stack Ubuntu box (or CentOS, Debian, whatever really) up and running before you finish your corn flakes.

If you signup using this link you’ll get $10 credit which, depending on your needs, should be enough to have you going for a few weeks.

What theme options can be set?

The admin settings interface (only accessible by an administrator) is divided up into the following tabs:

Screenshots

  • admin-01-dashboard
  • admin-02-user
  • admin-03-presentation
  • admin-04-gantt
  • admin-05-time-and-costs
  • admin-06-reports
  • admin-07-notifications
  • admin-08-comments
  • admin-09-client-control
  • admin-10-add-to-cal
  • admin-11-other
  • admin-12-maintenance
  • admin-13-system

How can I use Task Rocket on more than one domain?

To activate your Task Rocket license on additional domain (including sub-domains), you will need to purchase an additional domain license.

Basically you need a license for every instance of Task Rocket, or alternatively you can purchase additional domain allowances for the same license (which means you can use the same license key on each domain). Purchasing additional domain allowances will save you significant money.

To purchase an additional domain, log in to this website, go to the Downloads page and hit the Add a domain button.

Can I contract you to do some custom work for Task Rocket?

I’ve already built a few custom features for customers who needed something in particular, some of which have been rolled into the product since.

But the truth is: Yes, no, maybe.

Customisation does come with some caveats you need to be aware of:

  • I can’t promise I will take on every custom contact work requested. Sometimes it’s just way to big and I wouldn’t be able to find the time, or it could be the feature can’t be made to work in Task Rocket without significant core engineering modifications.
  • There’s no guarantee that any customisation I do for you will be compatible with future versions of Task Rocket, and if the customisation eventually stops working I won’t necessarily be available to be contracted to fix it.
  • I won’t entertain modifications that essentially need to turn Task Rocket into a completely different product for your specific needs. It’s a project management tool, not a ticketing system for example, and so I won’t try to hack it into something it is not.
  • I’m a one man army and so my availability is limited, and any ETA I provide for your customisation might not suit you.
  • Unless it’s a sensitive feature specific to your proprietary business needs, I reserve the right to merge whatever I build for you into future versions of Task Rocket.

But generally speaking if it’s a feature that would obviously benefit the product overall for everyone instead of an edge case requirement unique to your specific set-up, and it’s not a massive engineering undertaking or something that will require significant core changes, there’s a chance I can help.

Just send me a message and we can start a discussion.

Can I make suggestions for Task Rocket?

Absolutely. In fact, a lot of what I build into each release is based on user feedback and suggestions. If you look at the changelog you can see I’ve highlighted what was added based on user feedback.

I do have a strict set of criteria though, which goes something along the lines of:

If the requested feature is…

  • getting enough interest from other users
  • realistic in the engineering requirement (I’m not going to have to rewrite significant chunks of code)
  • going to compliment the overall product (rather than specific to a particular use case)

If the answer is yes to all three, there’s an excellent chance (not a promise) I’ll make an announcement and bake it in to a future release.

Terms and Conditions (Task Rocket)

License

  • Purchasing Task Rocket grants the licensee a license to activate Task Rocket on a single instance of WordPress. Using your Task Rocket activation key on more than one instance of WordPress simultaneously will invalidate it.

Refunds and Suitability

  • Refunds will not be given in an instance where the licensee:
    • simply changed their mind, decided they do not like the product or have no use for it.
    • discovered they can buy a similar product cheaper elsewhere, or discovered that they missed out during a sale promotion.
    • has technical difficulties not related to the Task Rocket software (hosting or 3rd party plugin issues for example).
    • did not check if this software is suitable for them before purchase (please try a demo or ask a pre-sales question first).

Support, Updates and License

  • Support will only be offered if the minimum requirements are met.
  • The frequency of updates to this software are at the discretion of the Task Rocket developer.
  • Purchasing Task Rocket by itself or as part of a bundle entitles the licensee to a 12 month support license and updates starting from the date of purchase. More information on the support policy can be found here.
  • Support can not be offered to help resolve issues related to the use of 3rd party plug-ins.

The licensee agrees to not:

  • 1) Distribute this software electronically (on-line) or physically (off-line).
  • 2) Modify this software in an attempt to circumvent or exploit the licensing technology.
  • 3) Attempt to re-brand this software for the purpose of selling it as your own product.
  • 4) Re-sell Task Rocket as a theme or as a paid service (SAAS) in any capacity, unless:
    • a) you are an official reseller in which case you are only allowed to re-sell the licensed copies you have purchased.
      or
    • b) you have made prior formal arrangements with the vendor (taskrocket.info).

Special Offers

  • Any special offers or discount codes can only be redeemed at the time of purchase.

Plug-ins and Compatibility

  • Task Rocket will work with the minimum requirements.
  • No guarantee is made that Task Rocket will work with all 3rd party WordPress plug-ins.
  • Official Task Rocket add-ons will only work with Task Rocket. They will not work with other WordPress themes.

Package Bundles

  • Buying bundled packages only entitles the licensee to the packages included with the bundle at the time of purchase. It does not entitle the licensee to a free copy of all future bundled products or add-ons.

Disclaimer

  • Any loss of data, loss of productivity or other technical issues related to the operating of this software is the responsibility of the licensee.
  • The licensee is responsible for procuring their own hosting service and WordPress (free) to use this software.
  • The licensee is responsible for making sure their hosting environment meets the minimum requirements for running Task Rocket on WordPress.
  • The licensee is responsible for making backups of their database and files.
  • Task Rocket and all add-ons come without warranty of any kind, express or implied.

Terms and Conditions Updates

  • These terms and conditions may be updated at any time without notice.
  • All Task Rocket license holders are bound by these Terms and Conditions even if differ from what they were at the time they purchased a license.
  • These terms and conditions can be viewed at any time here.

Support policy

If you purchased Task Rocket before December 2015, congratulations you have been ‘grandfathered’ and are entitled to continued unlimited updates and support at no cost until the end of time.

If you purchased Task Rocket after December 2015, technical support and updates are offered for 12 months from the date of purchase, and only if you meet the minimum requirements.

What happens after my 12 months support has ended?

After your 12 month support life-cycle has ended you can continue to use Task Rocket without any restrictions for as long as you like, however you will not be able to receive updates to the core product or log support tickets. You will still be able to update your official add-ons, but bear in mind that sometimes they are updated (or new add-ons are released) and may require you to be running the latest version of Task Rocket.

In order to continue to receive updates and technical support after the 12 month support life-cycle has ended, you will need to renew your support for another 12 months. The cost of the support renewal is the same as the cost of a single Task Rocket license (which is $39) and grants you another 12 months support and updates.

Supported Versions

Support is only offered for the latest version of Task Rocket. Older outdated versions will not be supported. Before logging a support ticket you will be required to confirm that you are running the latest version.

Where can I see my current support status?

There are two ways to see your support status. Either login to your client dashboard on this website, or in the theme settings page. Both will indicate your current support status.

3rd party plugins, modifications and non-standard scenarios

Technical support can not be offered under these conditions:

  • if issues occur when a 3rd party plug-ins is activated
  • to help you solve issues caused by your own modifications to the theme
  • when running Task Rocket as a child-theme or on a multi-site
  • if you don’t meet the minimum requirements
  • if an unknown outside influence is causing issues

Hosting issues

Issues related to your choice of web hosting are your own responsibility. Aside from being unrelated to Task Rocket, this is also a completely different field of expertise and you would be best advised to consult with your hosting provider.

Why won’t you help me with my own modifications?

While I understand and know many users are making their own modifications to the theme (and that’s totally cool), opening the can of worms for modification support would literally mean I’d never have time for anything else, including important work like improving the product.

Of course if you spot a bug or some other technical issue with Task Rocket, no problem I’m here to help. But if you can’t get ‘Jimmy’s Fanatic WP Plugin’ to work because it has some sort of conflict with Task Rocket, or a modification you made to the theme or an add-on is not working as expected, then that falls outside the support policy.

Will you accept payment to help me solve my problem that involves 3rd party plugins, modifications or non-standard scenarios?

For the same reasons mentioned earlier, no.

Terms and Conditions (Add-ons)

Refunds and Suitability

  • Refunds will not be given in an instance where the licensee:
    • simply changed their mind, decided they do not like the product or have no use for it.
    • discovered they can buy a similar product cheaper elsewhere, or discovered that they missed out during a sale promotion.
    • has technical difficulties not related to the software (hosting issues for example).
    • did not check if the software is suitable for them before purchase (please see each respective add-on page for more information or ask a pre-sales question first).

Support, Updates and License

  • Support will only be offered if the minimum requirements are met.
  • The frequency of updates to this software are at the discretion of the Task Rocket developer.
  • Purchasing this software entitles the licensee support and updates during the support period their licensed copy of Task Rocket alllows. More information on the support policy can be found here.
  • Support can not be offered to help resolve issues related to the use of this software.

Special Offers

  • Any special offers or discount codes can only be redeemed at the time of purchase.

Compatibility

  • The licensee understands and acknowledges that this software is designed to only work with the official Task Rocket product.
  • No guarantee is made that this software will work with or not conflict with 3rd party WordPress plug-ins.

Disclaimer

  • Any loss of data, loss of productivity or other technical issues related to the operating of this software is the responsibility of the licensee.
  • The licensee is responsible for making backups of their database and files.

Terms and Conditions Updates

  • These terms and conditions may be updated at any time without notice.
  • All Task Rocket license holders are bound by these Terms and Conditions even if differ from what they were at the time they purchased a license.
  • These terms and conditions for add-ons can be viewed at any time here.

Who made Task Rocket?

That would be me. My friends call me Mike, feel free to do the same. I’m on Twitter @mikeyott and also tweeting the official @taskrocketeer if you’re into that sort of thing.

Can I follow you on social media?

Absolutely:

Updating from v3.x to v4

The Task Rocket 3.x to 4.0 converter tool is only required when updating to any 3.x version going to version 4.

If you are already using version 4 or higher, you do not need to use this tool.

Disclaimer: You only have yourself to blame if you don’t make a backup of your database and files before using this tool.

How to use the tool

  • Backup your files and database first (important – just in case you want to go back to the way things were).
  • Make sure everyone is logged out except for you as an administrator.
  • Update to Task Rocket version 4 in the usual manner.
  • Download, install and activate the Task Rocket v3 to v4 Converter plugin.
  • Click the ‘Perform Conversion‘ button.
  • Wait for the confirmation that everything worked (depending how many tasks are in the database, this could take a while).
  • Deactivate the plugin.

All done.

Note: You can learn about why using this tool to update from v3.x to v4 is required here.

I need help with something that isn’t mentioned here

No dramas. Send me a message and I’ll do my best to help you get the problem resolved.

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